Shipping and delivery
At SelfCare NaturAle, every order is handcrafted with intention,
care, and quality. Because our products are made in small batches using
all-natural ingredients, please allow time for preparation before shipment.
📦 Processing Time
- Orders are processed within 2–5 business days (excluding weekends and holidays).
- During high-volume periods (holidays, special launches, promotions), processing may take up to 7 business days.
- You will receive a confirmation email once your order has shipped, including tracking information.
🚚 Shipping Time
Estimated delivery time after processing:
- Domestic (U.S.) Orders: 3–7 business days
- International Orders: 7–21 business days (varies by
destination)
Delivery times are estimates and may vary due to carrier delays, weather
conditions, or seasonal demand.
📍 Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
SelfCare NaturAle is not responsible for:
- Incorrect or incomplete addresses
- Packages delivered to the wrong address due to customer error
- Lost or stolen packages marked as “Delivered” by the carrier
If a package is returned due to address error, reshipping fees will apply.
🌞 Warm Weather & Natural Products
Because our products are made with natural oils and waxes:
- Texture changes or softening may occur during transit in hot climates
- This does not affect product quality or performance
- Allow products to return to room temperature before use
We are not responsible for melting caused by shipping temperatures.
📦 Lost or Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include your order number and clear photos of the product and packaging
We will gladly assist in resolving the issue.
🌍 International Shipping
Customers are responsible for any customs fees, import duties, or taxes
required by their country.
SelfCare NaturAle is not responsible for delays due to customs
processing.
We are not responsible for melting caused by shipping temperatures.